Refund policy
At CREOLE, each piece is a work of art, crafted with care and precision for discerning women who appreciate luxury, quality, and timeless design. To maintain the exclusivity and integrity of our collections, we follow a strict No Return, Exchange-Only policy.
No Returns
Due to the handcrafted nature and limited availability of our designer garments, we do not accept returns once an order has been delivered.
Exchange Policy – Within 48 Hours
We offer an exchange window of 48 hours from the time of delivery only in the following cases:
- You’ve received a wrong item or incorrect size from what you ordered.
- The product has a genuine manufacturing defect or damage in transit.
To be eligible for an exchange:
- You must notify us within 48 hours of delivery via email at info@creole.in or WhatsApp at [+91-6357778978].
- You must share unboxing video proof clearly showing the issue, starting from the sealed package to the product inside, without cuts or edits.
- The garment must be unused, unwashed, and in its original condition with all tags intact.
If approved, we will arrange for a reverse pickup and send you the correct or new product once the original is received and inspected.
Important Notes:
- No exchange will be accepted without video proof.
- Products purchased during sale events, custom orders, or with special offers are not eligible for exchange.
- All exchanges are subject to stock availability.
- If the requested exchange is not available, we may issue a store credit valid for 1 month.
For any further assistance, please contact us at:
info@creole.in
WhatsApp: [+91-6357778978]
